What Is a Third-Party Ordering Provider on Google?
A third-party ordering provider is a delivery or ordering company, such as a food delivery app, whose “Order online” or “Place an order” link appears on a restaurant’s Business Profile in Google Search and Maps.
Google’s help page explains how they get there: “Third-party providers who state they have authorized relationships with your business are automatically listed on your profile.” Restaurants can also add their own custom ordering links (Business Profile Help). The listing is a brand and reputation question as much as a sales one: a diner who orders through a provider the restaurant no longer works with, at prices the restaurant did not set, blames the restaurant. Until this week, removing one meant asking the provider. Our guide to setting up a Google Business Profile covers access and verification, which you need first.
How Do You Turn Off an Ordering Provider at a Glance?
| Step | Action | Expected result |
|---|---|---|
| 1 | Audit which providers appear on your profile | A list of every ordering link customers see |
| 2 | Open your Business Profile and select Food ordering | The provider list and the “Accept orders on your profile” setting |
| 3 | Select the provider and switch it off for pickup, delivery or both | The provider no longer shows for that order type |
| 4 | If you see no switch, use Remove link | The provider has 5 business days to act |
| 5 | Set a preferred provider for pickup and delivery | Your chosen option is marked as preferred |
| 6 | Report a provider that does not comply | A violation report goes to Google |
Time: 10 to 20 minutes per profile, plus up to 5 business days if you use Remove link (our estimate for the first part). Tools: a Google Account with owner or manager access, a phone or computer. Cost: free. Skill level: beginner.
What Do You Need Before Starting?
You need access to the verified Business Profile and a clear list of the ordering partners you actually want. Before touching the settings, gather:
- Owner or manager access to the profile in the Google Account you will use.
- A list of your current contracts with delivery and ordering companies, so you know which listings are authorized.
- The URL of your own ordering page, if you have one, in case you want to add it as a custom link.
- A note of which providers you want for pickup and which for delivery, since the switch separates them.
Step 1: Audit What Customers See Now
Search for your restaurant on Google Search and Google Maps, as a customer would, and write down every ordering option shown. Google’s help page warns that placement varies: “In some countries and regions, ordering options appear under the ‘Order online’ button. However, in certain regions, the ‘Place an order’ links might appear separately on the profile” (Business Profile Help). Note the provider names, whether each offers pickup or delivery, and whether the menu each links to is current. Landsman’s post makes the same point as advice: “ensure every link leads to an accurate menu and a smooth guest experience” (LinkedIn).
Step 2: Open Food Ordering in Your Business Profile
Go to your Business Profile and select Food ordering. Those are the first two steps of every procedure on Google’s ordering help page (Business Profile Help). This screen holds the master setting, “Accept orders on your profile,” and the list of providers and links. Leave the master setting alone unless you want to hide every ordering option: Google says “If you turn off ‘Accept orders on your profile,’ any third-party order options and links you add are hidden from your Business Profile.” A related help page says turning it off hides “all ordering options and links (both first-party and third-party)” (Business Profile Help; Business Profile Help).
Step 3: Switch Off the Provider for Pickup, Delivery or Both
Select the provider in the list and turn off its switch for pickup, delivery or both. This is the change Google announced on October 28, 2026. Landsman, whom Search Engine Journal identifies as Google’s head of industry engagement and SMB success, wrote: “Instead of submitting requests to individual delivery platforms to remove or disconnect a feed, you can now manage and opt out of specific providers directly from your dashboard.” She added: “If an integration no longer fits your operations, margins, or kitchen flow, you can turn it off yourself” (LinkedIn; Search Engine Journal).
The screenshot in her post, as described by Search Engine Journal, shows a “Manage provider” panel with a heading “Show provider to customers” and separate switches for pickup and delivery (Search Engine Journal). Search Engine Roundtable read it the same way: you can control “whether to show this ordering option as pickup and/or delivery” (Search Engine Roundtable). Google’s developer policy for ordering providers now matches: “Merchants may enable or disable a partner integration directly through product controls” (Google Actions Center).
The help page we read on October 29, 2026 does not yet describe this switch, so the button names above come from the announcement, not from Google’s documentation. If your screen differs, follow what it shows.
Step 4: If There Is No Switch, Use Remove Link
If your dashboard does not show the switch yet, select the provider, then select Remove link. That is the procedure on Google’s help page, and it puts the work on the provider: “Once a business makes a request, providers must remove third-party links from a profile within 5 business days. If a provider doesn’t process your request, report a violation” (Business Profile Help).
The table below is our comparison of the two routes, built from the pages listed.
| Question | New switch (October 28, 2026) | Remove link (help page) |
|---|---|---|
| Who makes the change? | The restaurant, “yourself” | The provider, after your request |
| Published wait | None published | Up to 5 business days |
| Pickup and delivery separately? | Yes, per the announcement screenshot | Not described |
| Documented on Google’s help page? | Not as of October 29, 2026 | Yes |
| Source | LinkedIn; SEJ | Business Profile Help |
Step 5: Set a Preferred Provider
Select the provider or link you want, select Set as preferred, turn on Preferred for pickup or Preferred for delivery, and select Save. Those are Google’s steps; it adds that “You won’t be able to turn the pickup or delivery option on or off if the provider doesn’t offer that specific option” (Business Profile Help). Landsman argues for keeping some providers rather than removing all of them: “Diners often stick to the platforms where they hold active subscriptions or stored payment details” (LinkedIn). That is Google’s view, not a rule. Our recommendation: keep the providers you have contracts with, mark your own ordering page as preferred if you have one, and remove the rest.
Step 6: Report a Provider That Does Not Comply
If a provider you removed keeps reappearing, or ignores a Remove link request after 5 business days, file a report through Google’s third-party violation form. The help page links to it as “report a violation” (Google violation form). Google’s policy requires providers to have “a direct contractual relationship in place with all merchants included in your integration feed,” and to remove “any merchant that requests to be removed from your integration feed” (Google Actions Center). A provider listing a restaurant it has no contract with is breaking that rule.
What Changed in Google’s Ordering Policy?
Google moved the opt-out from the provider to the restaurant. The table is our reading of Google’s pages and of trade reports, in date order.
| Date | What changed | Source |
|---|---|---|
| July 2023 | A “Remove Provider” link appears in the Food ordering section, letting restaurants request removal | Search Engine Roundtable |
| February 2024 | Google requires providers to give a link with instructions on how to remove them | Search Engine Roundtable |
| April 1, 2026 policy | Providers “must provide merchants a method of opting out” and “process opt-out requests within 5 business days” | Google policy, archived |
| October 19, 2026 policy | “Merchants may enable or disable a partner integration directly through product controls”; integrations “enabled by default” | Google policy, current |
| October 28, 2026 | Google announces the dashboard switch |
Business days a provider has to act, as published by Google
Source: Google Actions Center, “Ordering Redirect Compliance Requirements” (current, last updated October 19, 2026, and the April 1, 2026 version archived May 12, 2026); Google Business Profile Help, “Manage online ordering options.” Read October 29, 2026.
The October 19 policy no longer contains the opt-out request deadline. Google has not published any delay for the new dashboard switch, so it is not charted. Booking links have a separate rule of 5 days (not business days) on a different help page.
The chart shows why the switch matters: every route Google had published left the restaurant waiting up to five business days on someone else.
How to Verify It Worked
Search for the restaurant again on Google Search and Maps and confirm the provider no longer appears for the order type you switched off. Check from a browser where you are signed out, and on a phone, since placement differs by region. If you used Remove link, check again after 5 business days. Record the date and a screenshot; if the provider returns, that record supports a violation report. Our guide to reading Business Profile performance reports shows where to watch for changes in actions on the profile afterward.
Common Problems and Fixes
| Problem | Likely cause | Fix |
|---|---|---|
| No pickup or delivery switch on the provider | Not yet visible on your account, or the help page’s older layout | Use Remove link and wait up to 5 business days |
| Can’t turn pickup or delivery on | The provider doesn’t offer that option | Google says this is expected; choose another provider |
| Every ordering option disappeared | “Accept orders on your profile” was turned off | Turn it back on, then switch off individual providers |
| Provider still showing after a request | Provider has not processed it | After 5 business days, report a violation |
| Need the change across many locations | The announcement did not mention bulk or API control | Repeat per profile; Google says local business links are not available via the API or spreadsheet upload |
The last row draws on two sources: Search Engine Journal noted the post “did not state if the new setting will work in bulk or through the Business Profile API,” and Google’s links help page says “Local business links are not available via the Business Profile API or spreadsheet upload” (Search Engine Journal; Business Profile Help).
What Not to Do
Do not turn off “Accept orders on your profile” to get rid of one provider. Consequence: every ordering option, including your own links, disappears. Correction: switch off or remove the single provider.
Do not remove every provider without checking your contracts. Consequence: you may cut off orders from a partner you are paying, or breach an agreement. Correction: compare the list with your contracts first.
Do not assume one profile’s settings apply to all your locations. Consequence: other branches keep showing the provider. Correction: audit each profile, as the problems table above suggests.
Do not pay a third party that promises to “clean up” Google listings by guaranteed dates. Consequence: Google’s pages give no such guarantee. Correction: use the free controls above and the violation form. Our guide to responding to Google reviews covers the other reputation tools on the same profile.
Frequently Asked Questions
How do I remove DoorDash or Uber Eats from my Google Business Profile?
Open your Business Profile, select Food ordering, choose the provider and switch it off for pickup, delivery or both, a control Google announced on October 28, 2026. If you don’t see the switch, select Remove link; the provider then has 5 business days to act.
Why is a delivery app I don’t use on my Google listing?
Google says third-party providers “who state they have authorized relationships with your business are automatically listed.” Its policy requires a direct contract with each restaurant, so report a provider you have no agreement with.
Can I turn off a provider for delivery but keep it for pickup?
Yes, according to the October 28, 2026 announcement, whose screenshot shows separate pickup and delivery switches under “Show provider to customers.” Google’s help page had not documented the switch when we read it on October 29, 2026.
How long does a provider have to remove my restaurant?
Google’s help page says providers must remove third-party links within 5 business days of a request. Google has not published any wait for the new dashboard switch.
What happens if I turn off Accept orders on your profile?
Google says all ordering options and links, both your own and third-party, are hidden from the profile. Use it only if you want no online ordering shown at all.
Is the new ordering control available outside the US?
A Google product manager answered “all” when asked which countries have it, according to Search Engine Journal. Google’s help pages do not yet state the availability.
Sources and Methodology
This guide is built from Google’s Business Profile help pages on ordering options and local business links, Google’s Actions Center ordering compliance policy (the current version and an archived April 1, 2026 version), Lisa Landsman’s October 28, 2026 LinkedIn post, and reports by Search Engine Journal and Search Engine Roundtable, all read on October 29, 2026. Time estimates, the route comparison and the recommendations are ours, not Google rules. We did not test the switch on a live restaurant profile, and the button names in Step 3 come from the announcement.
- platform documentation Google Business Profile Help, Manage online ordering options. Food ordering steps, Remove link, 5 business days, preferred providers, automatic listing of providers. Read October 29, 2026.
- platform documentation Google Business Profile Help, Manage your local business links. Hiding all links, links per category, no API or spreadsheet support, booking removal. Read October 29, 2026.
- platform documentation Google Actions Center, Ordering Redirect Compliance Requirements (last updated October 19, 2026). Product controls, enabled by default, contract and removal requirements. Read October 29, 2026.
- platform documentation Google Actions Center via Internet Archive, Ordering Redirect Compliance Requirements (April 1, 2026 version, archived May 12, 2026). Earlier opt-out method and 5-business-day processing rule. Read October 29, 2026.
- official Lisa Landsman (Google), LinkedIn, Post on third-party ordering controls, October 28, 2026. Announcement and quotes. Read October 29, 2026.
- trade press Search Engine Journal, Google Gives Restaurants Direct Control Over Ordering Providers. Landsman’s title, screenshot description, the “all” countries reply, bulk and API gap. Read October 29, 2026.
- trade press Search Engine Roundtable, Google Business Profiles Adds Third-Party Ordering Controls For Restaurants. Pickup and delivery control. Read October 29, 2026.
- trade press Search Engine Roundtable, Google Business Profiles Food Ordering Feature (July 2023) and Ordering Disabling Providers (February 2024). Timeline of earlier removal options. Read October 29, 2026.