Refund Policy

What we refund, when, and the points at which a decision becomes final.

1. The 24-hour window

For 24 hours after payment, you can cancel for any reason and receive a full refund. No explanation required. Email cory@mediamorpheus.co and we process it the same business day.

We do not begin outreach, writing, or outlet contact inside that window unless you ask us to start early. If you ask us to start early, the window closes when we start.

2. After 24 hours

Once the window closes, a refund is available only where we fail to deliver what you paid for. Failure to deliver means we could not supply the service, not that the outcome fell short of a hope.

Refunds are not available because you changed your mind, because your circumstances changed, or because you did not use what was delivered.

3. Podcast campaigns

We send you booking options to approve. Your role is to choose from what we present.

• If we present options and you decline to choose, that is not a failure to deliver, and no refund is due.
• If we cannot present bookings that match what was sold, that is a failure to deliver, and we refund the unfulfilled portion.
• Once you approve a booking, that booking is final. Interviews you do not attend are not refundable.

4. Publication placements

Placements move through two approvals. You approve the draft, then we submit it. After that, publication is in the outlet's hands.

• Once you approve a draft and we submit it, the fee for that placement is committed.
• If an outlet will not run the piece, we move that budget to another outlet you approve, or refund it. That choice is yours.
• Once a piece is live, the placement is delivered. If the outlet later removes or unpublishes the article — whether a month, a year, or two years afterwards — no refund is due. We do not control an outlet's archive, redesigns, or editorial decisions after publication.

5. Authority, entity and Knowledge Panel work

We sell the work, not a specific result. Google does not sell Knowledge Panels and nobody can guarantee one appears. What we deliver is the groundwork: structured data, entity consistency, reference sourcing and independent coverage.

A refund is available if that work is not performed. It is not available because Google did not produce a panel, changed how it ranks or describes entities, or reversed something it had previously shown.

6. Partial delivery

Where a campaign is part-delivered and we agree it should stop, we refund the portion not yet performed. Work already completed, drafts already written, and placements already published are not refundable.

7. How to request one

Email cory@mediamorpheus.co with your order reference from your order page. We respond within one business day. Approved refunds go back to the original payment method and typically appear within five to ten business days, depending on your bank.

8. Chargebacks

If you believe a refund is due, contact us first. We would rather resolve it directly and we usually can. Filing a card dispute without contacting us removes our ability to fix the problem and costs both of us time.

Media Morpheus LLC is a Pennsylvania limited liability company based in Cranberry Township, Pennsylvania. These terms were drafted to describe how this business actually operates. They are not legal advice and have not been reviewed by an attorney. Before relying on them in a dispute, have a lawyer licensed in Pennsylvania read them.